Discovering something new should feel exciting, not risky. Here’s how booking on Baluu works — and the ways we help keep it safe.
Browse experiences from independent local Hosts, with photos, descriptions and reviews to help you choose.
Pay through our secure Stripe checkout. You see the price, any fees and the cancellation terms before you confirm.
Get an instant confirmation with everything you need, and a team behind your booking if anything comes up.
A few things we do — and a few things worth knowing — so you can book with peace of mind.
Every payment is processed by Stripe, a leading global payment provider. Your card details are entered directly with Stripe and never stored by Baluu.
The price, any booking fees and the Host's cancellation policy are all shown at checkout — so you always know what you're agreeing to before you confirm.
Cancellation policyExperiences show ratings and reviews from guests, and a Host's overall rating reflects the feedback across their experiences, so you can book on what real people thought.
Experiences are run by independent Hosts. Baluu is the marketplace that lists them and handles the bookings and payments securely.
We only collect what we need to run your booking and never sell your personal data. You're always in control of your information.
Privacy policyQuestions about a specific experience go to the Host first, but our team is here for anything else — before, during or after you book.
Get helpOur Help Centre covers payments, cancellations and more.
